BlueEdge Support

Account and access

Sign in

BlueEdge uses Sign in with Apple. Sign in with the same Apple account and choose the same email sharing option you used when you created the account.

Restore a purchase

Open Membership, or Access & Departure when access is already active, sign in, and select Restore Purchases. Restoring does not create a new charge. An active subscription must belong to the Apple account currently signed in to the App Store.

Manage or cancel a subscription

Billing is managed by Apple. Open iPhone Settings, select your name, then select Subscriptions and BlueEdge. Deleting the BlueEdge app or account does not cancel an Apple subscription.

Map and ocean data

Location is unavailable

In iPhone Settings, open Privacy & Security, then Location Servicesand BlueEdge. Allow location while using the app and enable precise location when you want vessel position, range, and bearing.

Ocean data is unavailable

Confirm the phone has an internet connection, then pan or zoom the map slightly and retry the layer. Satellite products can have temporary source gaps caused by clouds, maintenance, or a delayed provider update. Send the selected layer, date, inlet, and visible map area if the issue continues.

A saved trip will not open offline

Reconnect to the internet, open the trip area, and save it again. Keep BlueEdge open until the download reports that the trip package is ready.

Delete your account

Open Membership, or Access & Departure when access is already active, sign in, and select Delete BlueEdge Account. BlueEdge deletes account-linked data that it is not legally required to retain and revokes the Sign in with Apple token. Cancel any active Apple subscription separately.

Planned trips and alerts

Open Trip Plan to update or remove your saved trip. To stop BlueEdge hazard alerts, turn off Trip Alerts and save the plan, remove the plan, or disable notifications for BlueEdge in iPhone Settings. Alerts require an internet connection and are supplemental; always review current official forecasts before departure.

Send product feedback

Sign in, open Membership, or Access & Departure when access is already active, and select Send Feedback. Choose the closest category, describe what happened or what you need, and optionally add a rating. BlueEdge automatically includes the app version, build, iOS version, locale, and current app screen. The form explains that submitted feedback is periodically analyzed with AI to identify recurring themes.

Contact BlueEdge

Email support and privacy requests to privacy@blue-edge.us. Do not send passwords, full payment details, or sensitive location history.

For faster troubleshooting, include screenshots and the app version and build shown in BlueEdge.